Our implemented measures

Reception

Protocol of action with strict measures of disinfection and prevention according to the regulations and recommendations to ensure a safe environment for our clients.

Safety methods

Mandatory use of hydroalcoholic gel at the entrance of the hotel.
Disinfection and sterilization of the room cards.
We have a non-contact thermometer available upon request.
All suitcase handles will be disinfected upon arrival and departure.
Possibility of digital check-in and personalised assistance via mobile application and iPad.

Protocol for the disinfection and common areas

safety methods

Temporary removal of decorative elements which are a risk for the viral transmission.
Daily disinfection of the rooms and all the elements which have a higher risk (tv remote control, products of the minibar, hairdryer, etc.).
Disinfection of door handles, handrails and elevators will be intensified.
Minimised capacity in the elevators.
Use of hydroalcoholic gel and disinfection of materials after the use in the fitness room.
Hydroalcoholic gel is offered in the common areas and at the entrance of the hotel

Digitalization

El Llorenç wants to promote the use of technology to increase the protocol of prevention.

Safety methods

We promote online check-in for the convenience of the client.
We provide iPads in every room of the hotel to realise service requests in a virtual way.
Total digitalization of menus, of the restaurant, room service, minibar, and wellness.
Information and safety recommendations.

Staff and providers

Safety regulations and established preventions to guarantee the daily and constant safety in El Llorenç.

Safety methods

Daily control of the health of the staff.
Disinfection protocols of uniforms, materials and working areas.
Reduced capacity in elevators, dining areas and changing rooms.
Mandatory use of masks and social distance.
Delimited area for the delivery of goods.
Disinfection of all fresh foods.
During food handling the use of masks and gloves are mandatory.